Privacy Policy

1. Introduction

Auerbach International, Inc. (“Auerbach International,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at auerbach-intl.com or use our language services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Request a quote or place an order for translation or interpretation services
• Contact us via email, phone, or our website contact form
• Subscribe to our newsletter or marketing communications
• Submit documents for translation
• Apply for employment or contractor positions

This information may include your name, email address, phone number, company name, mailing address, and payment information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring URLs and search terms
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our translation and interpretation services
• Process transactions and send related information, including purchase confirmations and invoices
• Respond to comments, questions, and requests and provide customer service
• Send promotional communications, such as information about services, features, and events (you may opt out at any time)
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Document Confidentiality

We understand that documents submitted for translation often contain sensitive, confidential, or privileged information. Auerbach International treats all client documents with the highest level of confidentiality. We do not share, sell, or disclose the contents of your documents to any third party except as necessary to provide the requested translation services. All translators and interpreters working on your documents are bound by strict confidentiality agreements.

We maintain appropriate technical and organizational security measures to protect your documents from unauthorized access, disclosure, alteration, or destruction.

5. Sharing of Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Translators and Interpreters: We share necessary project information with qualified linguists to complete your translation or interpretation assignment.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing your information
• Portability: The right to request transfer of your information to another organization
• Objection: The right to object to our processing of your personal information

To exercise any of these rights, please contact us using the information provided below.

9. Security

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: